GAME MASTER

Are you a customer service professional who wants to work on the cutting edge of entertainment? If so, you can help take our world leading entertainment experience to the next level by joining our growing Vancouver team. Our Free Roam Virtual Reality experiences are world leading, with venues across the globe. Come and be part of this journey at Zero Latency and help build the next generation of social interactive entertainment.

About Zero Latency

Zero Latency is the global leader in free-roam, multiplayer, virtual reality entertainment. With 50 venues in 22 countries and counting, Zero Latency provides the most technologically advanced, immersive virtual reality experiences on the planet.

Why work for Zero Latency?

The best thing about us is the people; you'll never find a friendlier, more hardworking bunch! In addition to that, we offer team outings, social events, and free ZL tickets. Not to mention that you'll be working on cutting-edge technology, of course!

If you love to Inspire the Customer - Hustle - Create Awesome Daily - Imagine Big then please read on!

Your role

We are looking for a Game Master who can guide customers through our world-leading experience with great energy and professionalism.

You will oversee player safety briefings and run game sessions. Your priority is ensuring player safety and delivering high-end customer experiences.

Primary responsibilities

  • Customer greeting, check-in, suit-up and suit-down

  • Presenting the player safety briefing

  • Managing in-game sessions and ensuring player safety

  • Identifying, troubleshooting, and recording technical issues

  • Maintenance of Virtual Reality equipment

  • Supporting site team leaders

  • Selling merchandise

  • Opening and closing the venue

Who you are

  • 2+ years of customer experience in the entertainment/hospitality industry

  • Ability to manage excited customers

  • Comfortable managing high-pressure situations, with the ability to actively and quickly resolve potential issues while keeping customers engaged

  • Strong and engaging oral presentation skills

  • Experience working in small and large teams

  • Experience achieving individual and team KPIs

  • A passion for VR, gaming and technology

  • Available weeknights and weekends

You must be reliable, punctual and well-presented with the ability to prioritize tasks. To succeed in this role, you must be able to work in a team.

Working hours

We are looking for a Game Master to join our Vancouver team on a casual basis, working an average of 15 hours per week, primarily over weeknights and weekends. Availability must be flexible.

Ready?

If you’re ready to join us on our journey, send your resume and a cover letter demonstrating your passion and potential to info@zerolatencybc.com